Frequently Asked Questions
I have an idea for a custom cake topper/ cookie cutter/ fondant stamp, how can I get it made?
Please send us through an image or idea to littlemonkeynz@outlook.com and we will be in touch with a quote and a draft of the final product. A custom design fee may apply for one off items.
Can you turn my logo into a cookie cutter and fondant stamp?
Yes! Sometimes we need to make slight adjustments to the file to ensure that it prints properly however we try to stay true to the original logo where possible. Please send us an email with the design and we can start the process from there.
Can you make The Wiggles/ Paw Patrol/ Superman/ Peppa Pig etc into cookie cutters?
No. We will not make anything that is licensed or covered by copyright (Unless you have been given written permission from the owner of the image to use it).
How long will my order take to make?
Our current turnaround times can be found at the bottom of our main page (Although we aim to beat these). Please let us know if the order is urgent and we will let you know if we are able to make it sooner. Please note, a rush fee may apply.
How long will the courier take to deliver?
We ship with NZ Couriers and they generally deliver overnight (excluding weekends) throughout New Zealand once the order has been dispatched, with an extra 2-3 days for rural delivery. HOWEVER- we will never guarantee this as there may be unforeseen delays outside of our control with the courier. We cannot provide refunds or returns for items that take longer to arrive than expected.
I haven't had a reply to an email/ has my order been dispatched?
Please check your junk folder for any emails from us. We will send you an email with the tracking link once your order is packed. Sometimes the spam folders like to block us from getting in touch. We aim to reply to all emails within 24 hours of receiving them (Monday-Friday).
Do you offer pick-up?
Yes we offer contactless pickup from our letterbox. Once your order is ready we will send you an email with our address in Pāpāmoa, Tauranga.
Can I visit your store to browse your products?
No sorry. We work from home and do not have a physical store. We have a range of stockists throughout New Zealand which hold a curated selection of our products. The list of the stockists can be found here.
Where are your products made?
All our items are designed and made in Pāpāmoa, New Zealand. We take pride in being New Zealand made.
What are you products made out of?
Our cookie cutters and fondant stamps are made from a bio-plastic that is 3D printed.
Our cake toppers are made from 3mm acrylic which is laser cut and engraved.
Puzzles are made from 4mm Plywood with 3D printed letters.
Do you ship internationally?
No, we do not ship internationally due to our insurance cover (and freight is super expensive currently!)
Can you supply wholesale/ retail orders?
Yes we can! Please get in touch with us at littlemonkeynz@outlook.com. We are always looking for new retailers to stock our products
Still got questions? Please contact us through this form.